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Privacy Statement & Security
Sanctuary Villas & Apartments respects your privacy and is committed to protect the personal information that you share with us. Below is our privacy policy that applies to www.sanctuary-villas.com and/or any Web site (referred to in this Privacy Statement as the "Site") owned, operated, licensed or controlled by Sanctuary Villas & Apartments. This Site is intended for use by those who are over 18 years of age. By using this Site or communicating via telephone or otherwise with Sanctuary Villas & Apartments, you are accepting the practices described within this Legal Page.
INFORMATION COLLECTION
When you browse the Site and have not registered for any online service from Sanctuary Villas & Apartments, you browse anonymously. Personal Information ("Personal Information" is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains including, but not limited to, a first and last name, E-mail address, a home, postal or other physical address, or other contact information) is not collected as you browse. Sanctuary Villas & Apartments does, however, use "cookies," "client variables" and "session variables" to collect information about how the Site and server are used and to recognize you as a Sanctuary Villas & Apartments online service user when you re-enter our Site. Information, such as the server your computer is logged onto, your browser type, and whether you entered the Site via a Web site or E-mail hyperlink, is collected and tracked in aggregate. This information is used for the purpose of measuring response rates to Web page and E-mail hyperlinks as well as overall Site activity and performance.
IP ADDRESSES
Sanctuary Villas & Apartments collects the IP addresses used to access our Site and the dates and times of access. This information is used to analyze trends, administer the Site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not personally linked to identifiable information.
REGISTRATION FOR ONLINE PRODUCTS & SERVICES
In order to provide you with a particular Site product or service, we may request that you voluntarily supply us with Personal Information for purposes such as correspondence, Site registration, submitting an application or booking request, placing an order, requesting product descriptions, or participating in Site surveys and/or contests.
INFORMATION USE
We may use Personal Information you have given us within our group of companies to, for example, provide a service, ensure proper booking, measure consumer interest in our various products and services and inform you about products and services. If you have provided your E-mail address to us or to a company we've partnered with to make their products and services available to you, we may send you E-mail. These E-mails may be based on Personal Information you provided in your dealings with us, in surveys both online and offline, from information that may indicate purchasing preferences and lifestyle, as well as available from external sources. These E-mails come directly from Sanctuary Villas & Apartments. You can opt-out from receiving E-mail from Sanctuary Villas & Apartments as described below in the section, "Declining E-mail." When we send you E-mail, we may use your E-mail address to identify information about your receipt of the E-mail, including whether the communication was opened, how many times it was viewed and whether you clicked on an embedded hyperlink to reach a particular product or service. This information is used to measure response rates to E-mail communications as well as enhance your Site experience.
Sanctuary Villas & Apartments does not provide your Personal Information to our business partners.
CONTESTS
When you enter a contest or other promotional feature on the Site, we may ask for your Personal Information so that we can administer the contest and notify winners. Participation in these contests is completely voluntary and you therefore have a choice whether or not to disclose the required information.
ONLINE SURVEYS
We value opinions and comments from Sanctuary Villas & Apartments customers, and you may have the opportunity to give us your feedback through Site surveys. In conducting these surveys, we may ask for your Personal Information so that we can appropriately identify you. Survey and Personal Information collected will be aggregated and used to make improvements to the Site and improve Sanctuary Villas & Apartments products and services. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose the required information.
DECLINING E-MAIL
Sanctuary Villas & Apartments provides customers with a means to decline receiving E-mail. At any time, you may request to discontinue receiving E-mail from Sanctuary Villas & Apartments by following the opt-out instructions included within any Sanctuary Villas & Apartments E-mail and informing us of your preference.
CHILDREN
This Site is not used to knowingly solicit Personal Information from or market to children under the age of 13. This Site is intended for use by persons who are over 18 years of age.
CUSTOMER INFORMATION
If you believe that Sanctuary Villas & Apartments has not complied with this Privacy Policy with respect to your Personal Information, or you have other related inquiries or concerns, you may write to:
Sanctuary Villas & Apartments
St George's House
Ambrose Street
Cheltenham
Gloucestershire
GL50 3LG
England
LINKED INTERNET SITES
You should be aware that other Internet sites to which you link to from this Site may contain privacy provisions that differ from the provisions of our Privacy and Legal Statement. Sanctuary Villas & Apartments is not responsible for the privacy practices or content of other such sites. We encourage Site users to be aware when they leave the Site and to read the privacy statements of each and every Web site that collects personally identifiable information. This Privacy and Legal Statement applies solely to information collected by this Site.
SECURITY
Sanctuary Villas & Apartments uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. When you begin the transaction process, you will move into the secure area of our Site. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. You will remain in this secure zone for the entire transaction process.
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